01

Shipping

Delivery area and timing

Coucou Maman currently delivers throughout Lebanon through our delivery partner. Orders are usually delivered within 2–5 business days after they are prepared and handed to the courier.

Delivery times are estimates and may be affected by weekends, public holidays, weather, road conditions, remote locations, periods of high demand, or circumstances outside our reasonable control.

Shipping fees

Shipping fees are displayed at checkout before you confirm your order. Any applicable taxes or additional charges will also be shown before payment.

Order tracking and delivery attempts

Once your order has been dispatched, you may receive a confirmation or tracking update using the contact details provided with your order. Please ensure that your name, telephone number, address, and delivery instructions are complete and accurate.

Our courier will make up to two delivery attempts. If the courier cannot reach you or complete delivery after two attempts, the order may be returned to Coucou Maman. A new delivery request may be subject to an additional delivery charge.

Cash on delivery

Cash on delivery is available for orders in Lebanon.

Checking your order

Please inspect your order when it arrives. If it appears damaged, opened, or incorrect, contact us as soon as possible and include photographs of the order and item.

02

Returns & exchanges

Return period

You may request a return or exchange within 10 days of receiving your order, subject to the conditions below and your rights under applicable Lebanese consumer-protection law.

Return eligibility

To qualify for a return or exchange, the item must be:

• Unworn, unused, and unwashed
• In its original condition
• Returned with its original tags attached
• Free from stains, odours, damage, or alterations
• Accompanied by proof of purchase or the relevant order number

Items that do not meet these conditions may not be accepted unless they are defective, damaged, or incorrect.

Starting a return or exchange

Before returning or exchanging an item, please contact us at hello@coucou-maman.com or via WhatsApp on +961 71 21 26 07 and provide:

• Your name
• Your order number
• The item you wish to return or exchange
• The reason for the request
• Clear photographs if the item is damaged, defective, or incorrect

Please wait for our return instructions before sending anything back.

Returns and exchanges are subject to product and size availability. If the requested replacement is unavailable, you may choose another available item or receive a refund for the eligible returned item.

03

Refunds

Once your return is received, we will inspect it and notify you whether it has been approved.

Approved refunds will be issued using the original payment method whenever possible. For cash-on-delivery orders, we will contact you to arrange an appropriate refund method.

Please allow up to 7–10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time.

Failed or refused deliveries

If an order is returned because the delivery information was incorrect, the customer could not be reached, or delivery was refused without a valid product-related reason, any new delivery may require payment of an additional shipping fee.

Your legal rights

Nothing in this policy limits any mandatory rights available to you under applicable Lebanese consumer-protection law.